1. At a glance
| Situation | Policy |
|---|---|
| Unused purchase within 7 days | Full refund, subject to identity and transaction verification |
| Partly used purchase within 7 days | Refund after deducting the reasonable value of credits or service already used, where permitted by law |
| Change of mind after 7 days | Generally not refundable unless mandatory law says otherwise |
| Duplicate/incorrect charge or undelivered purchase | Investigated and corrected or refunded when verified |
| Failed or pre-completion cancelled generation | Reserved credits are released automatically; completed provider work may still be billable |
| Subscription cancellation | Future renewal stops; access normally continues through the paid period |
2. Credit validity and spending order
| Credit type | Validity |
|---|---|
| Subscription credits | Expire at the end of the monthly or annual billing period in which they were granted. No rollover. |
| Separately purchased credits | No expiration while the Service and account remain available, subject to refund, chargeback, fraud correction, and mandatory law. |
| Promotional/free credits | 90 days from grant unless a different expiration is clearly stated at grant. |
Goblin3D spends promotional credits first, then subscription credits, then separately purchased credits. This order protects credits with the longest validity.
3. Generation reservation and failure
- The exact displayed cost is reserved when a generation begins.
- The reservation is captured when the billable generation succeeds.
- If the job fails, or is cancelled before billable provider work completes, the reservation is released.
- If an external provider already completed the requested work before cancellation reached it, the displayed charge may still apply.
- A duplicate capture or verified technical accounting error will be corrected.
A result that is stylistically disappointing but was generated according to the selected request is not by itself a technical failure. Contact support when the output is missing, corrupt, inaccessible, charged twice, or materially different because of a service error.
4. Seven-day withdrawal period
Submit a withdrawal request within 7 days after purchase. If no paid credit, subscription benefit, generation, download entitlement, or other digital service from that purchase has been used, the purchase is eligible for a full refund.
If you expressly asked us to provide digital credits or subscription benefits immediately and used part of them, the refund may be reduced by the reasonable value already supplied, or withdrawal may be limited to the extent permitted by law. Goblin3D will show this fact and obtain the required immediate-supply consent before checkout.
5. Requests after 7 days and exceptions
Change-of-mind refunds requested after 7 days are generally unavailable. We will still review the following situations:
- duplicate, incorrect, or unauthorized charges;
- credits or subscription access were not delivered after successful payment;
- a persistent material defect prevents the purchased service from being used and we cannot fix it within a reasonable time;
- the purchase description materially differed from what was supplied;
- applicable consumer law gives a longer or non-waivable remedy.
6. Subscription cancellation
Cancellation stops the next automatic renewal. The current subscription usually remains active until the end of its paid billing period. Cancellation alone does not create a prorated refund for the current period, unless this Policy or mandatory law requires one. Subscription credits expire when that billing period ends and do not roll over.
7. How to request a refund
Email support@goblin3d.ai from the email connected to your Goblin3D account. Include the purchase date, plan or credit pack, Paddle receipt or order identifier, reason for the request, and any relevant generation ID. Never send a full card number, API key, password, or sign-in link.
We may verify account ownership and usage history. If approved, the refund is sent to the original payment method. Bank or card-network processing time is outside our control. Refunded or charged-back credits and related benefits are removed from the account. If they were already used, the corresponding amount may be deducted from the refund where lawful.
8. Mandatory consumer law controls
This Policy does not waive rights that cannot be waived under Korean e-commerce law or the mandatory consumer law of your country. If this Policy conflicts with a mandatory rule, that rule applies to the extent of the conflict.